Purchase rules
How to place an order for ZaTET, pay for it, and receive it, how card prices and benefits work, and what to do if something goes wrong.
This page briefly explains the purchase process. Legally binding terms are contained inPublic offer и Privilege card rulesIn case of discrepancy, the offer applies.
The seller is listed on the product card, in the shopping cart, and in the order confirmation: it is ZaTET or another company whose name, OGRN, address, and business hours are also listed there.
1Who is selling and who is buying?
Seller
ZaTET is the website of the ZaTET & Ze Group Co. group of companies. The cards Ze Silver and Ze Gold and some products are sold by ZaTET itself, while the rest are sold by other sellers listed on the product card. The seller replies:
- for the quality and composition of the product;
- for the terms and conditions of delivery;
- for reviewing returns and claims.
Who receives payment and issues the receipt—ZaTET or the seller—is specified when placing the order (clause 4.3 of the offer). For products from other sellers, the site accepts orders, forwards them to the seller, and assists in any disputes.
Buyer
- Any visitor with a personal account can place an order.
- To place an order, log in to the website or register—all you need is your email address and the six-digit code from the email.
- Please provide your real name, phone number, and address: the seller will use these to contact you and deliver your order.
2Prices
- Prices on the website are indicated in rubles and include all seller taxes.
- The product card displays three prices: the standard price, the price for Ze Silver, and the price for Ze Gold. The card price is valid if the card is active at the time of payment.
- The price is fixed at the time of order placement. If the seller changes it afterward, the order is charged at the original price.
- Shipping costs are shown separately during checkout and depend on the seller's terms and conditions.
3How to place an order
- 1Select a productIn the catalog or on the store page and add it to the cart.
- 2Check your cartProducts are categorized by seller. Each has its own minimum order amount and delivery terms.
- 3Select receiptDelivery or pickup. Please provide your address and convenient time.
- 4PayA confirmation with an order number will be sent to your email; the status can be viewed in your personal account.
Order confirmation
The seller confirms your order after checking availability. If an item is out of stock, the seller will contact you and offer a replacement or exclude it from your order. Money for unavailable items will be refunded to the card you used to pay within 10 days; the exact date of crediting is determined by your bank.
4Payment
Payment methods
- Online payment by bank card. Available payment methods are displayed during the payment process.
- If the seller accepts cash on delivery, this option will appear at the checkout step.
- With the Ze Silver or Ze Gold card, you can pay for part of your order with +ZeCoin coins, up to the merchant's specified check percentage. The debit is confirmed by a notification on your phone, or if you don't receive one, by a code sent to your email.
- The payment recipient—ZaTET or the seller—is specified at the payment step and in the order confirmation. They issue a receipt and send it to the email address specified in the order.
Security
Card details are entered on a secure payment system page. The website and merchant do not see or store your card number.
5Delivery and receipt
Delivery
Delivery is handled by the seller. Delivery times, costs, delivery zones, and minimum order amounts are listed on the store's page.
If you are not at the address at the agreed-upon time, the seller will arrange a new delivery with you. A fee may apply for re-delivery; this is specified in the seller's terms and conditions.
Check your order in front of the courier
- quantity and composition;
- integrity of packaging;
- expiration dates.
If something is wrong, note it in front of the courier and take a photo – this will help your claim get processed faster.
6Order cancellation
Before transfer for delivery
Cancel your order in your personal account or by email tosupport@zatet.comThe money will be returned to the card, and the +ZeCoin coins will be returned to your balance.
The order is already with the courier
You can also cancel the order upon receipt, before the goods are delivered. Your money will be returned within 10 days (clauses 6.1 and 6.4 of the offer).
7Returns and quality
Product of inadequate quality
The product is spoiled, expired, or not what you ordered. Please notify the seller or write tosupport@zatet.com with order number and photo.
Goods of proper quality, including food products
You can return the goods within 7 days of receipt, if their presentation and consumer properties are preserved: for products - undamaged packaging and storage conditions as per labeling (clause 6.2 of the offer).
A product made to order
A product with a custom inscription or design that can only be used by the customer cannot be returned (clause 6.3 of the offer).
8Cards Ze Silver, Ze Gold and +ZeCoin
Purchasing a card
- ZaTET privilege cards are purchased on the website through your personal account. The price in rubles is calculated based on the Central Bank exchange rate on the day of purchase.
- The card is activated immediately after payment and is valid for one year.
- Ze Gold is sold only on the website and cannot be exchanged for Ze Silver; there is no additional payment for upgrading from Ze Silver to Ze Gold.
- If you refuse a paid card, the amount paid will be refunded minus only documented actual expenses incurred under this agreement, without penalty or double withholding (clause 8.7 of the offer).
+ZeCoin in order
- Coins for purchases are credited after the order is received and become available within 24 hours.
- If the product is returned, the coins accrued for it are written off.
- If an order partially paid for with coins is cancelled or returned, the coins are returned to the balance.
- Coins cannot be purchased, withdrawn, exchanged for money, or transferred to another person.
9Wholesale and personal data
Wholesale purchases
Separate terms and conditions apply to cafes, stores, catering services, and other businesses. Wholesale prices are available after entering the company's or sole proprietor's tax identification number (TIN).
Personal data
Order data is shared only with the seller and delivery service and is used solely for order fulfillment. The processing procedure is described in the Privacy Policy.
10Claims and disputes
- If you have any questions about your order, please write tosupport@zatet.com and provide your order number. We will respond within 10 days.
- If the dispute cannot be resolved, it is resolved in accordance with the legislation of the Russian Federation.
- Purchase terms are subject to change: a new version of the offer is valid from the moment of publication, but does not apply to existing orders and paid cards if it worsens your situation (clause 12.2 of the offer).
Where to write
Last updated October 12, 2026.
